Printivelle
Cancellation & Refund Policy
Last updated: 20 October 2026.
Cancel anytime
Plans can be cancelled at any time from your account page. Cancelling stops future renewals; your plan stays active until your next billing date. Cancelling also revokes your AutoPay / card mandate, so no further amount is debited. If a renewal payment fails, we retry it a few times over the next days; while it is unpaid your account uses the Free plan, and if it keeps failing the subscription stops.
No partial refunds
Payments are not refunded, in full or in part, for unused time or unused minutes, unless a refund is required by applicable law.
Extra minutes
Extra minutes are a one-time purchase and do not renew. They are valid until your next renewal date and expire after that; expired or unused extra minutes are not refunded, unless the law requires it. If the payment succeeded but the minutes were not added, we add them or refund the payment in full.
Add-ons
Extra tool credits and noise reduction packs are one-time purchases for active paid plans and do not renew. Like extra minutes, they are valid until your next renewal date, do not carry over, and unused add-ons are not refunded unless the law requires it. If the payment succeeded but the add-on was not added, we add it or refund the payment in full.
Billing problems
If you were charged by mistake or charged twice, contact us at baljeets910@printivelle.com and we will look into it.
Duplicate or failed charges
If money was debited but your plan was not activated, or you were charged twice for the same month, we refund the extra amount in full after checking it with the payment provider.
How to request a refund
Email baljeets910@printivelle.com from the email address of your account, with the payment date and amount. We reply within 3 business days.
Refund timeline
Approved refunds are initiated within 5–7 business days and returned to the original payment method through PayU. Your bank or card issuer may take a further 5–10 business days to show the amount.